Refund policy

Return and Refund Policy

Thank you for shopping with Bloom Beauty. Because our products are personal care and beauty items, all sales are final. We do not accept returns, exchanges or refunds, including for change of mind or if an item isn't the right fit for you.

Damaged or defective items

The only exception is if your order arrives damaged or defective. If that happens, we're here to help. To request a replacement or refund:

  1. Contact us within 7 days of your order being delivered.
  2. Include your order number.
  3. Include clear photos showing the damage or defect, along with the packaging the item arrived in.

Photo evidence is required for all claims. Requests without photos cannot be processed. Once we review your photos, we'll let you know if your claim is approved. Approved claims will receive a replacement or a refund to the original payment method.

Items not eligible

  • Items that have been used, opened or damaged after delivery
  • Damage caused by misuse or not following product instructions
  • Claims made more than 7 days after delivery

Questions

If you have any questions about this policy or your order, please reach out to us through our Contact page.